Terms & Conditions
Ordering online
Payments online will be requested through Paypal, debit card or credit card. When a payment has been taken, you will receive an email confirming your order has been placed. If you are struggling to pay online, please contact me directly +44(0)7706660449 or info@emmakn.com and I shall process your order.
Delivery Time
Delivery time varies depending on the destination and on the order. I endeavour to deliver within 5-10 working days within the UK, and 7-14 working days for other countries if the item is available in stock. Maximum delivery time is 4-6 weeks if the item has been made to order, you shall be informed if that is the case. If the item is completed before the 4-6 weeks, you shall be notified about this and delivery shall be arranged.
If you have left it a bit late and need something sooner than the delivery time stated, or by a specific date, then just give me a call +44(0)7706660449 or email me info@emmakn.com , to make sure that it can be processed in time.
SHIPPING
Online purchases are subject to a postage and packaging charge, the price of which depends on the purchase value and the shipping address. For international delivery once the item arrives at the country of destination it is their postal services responsibility and Emma K Nacht cannot be held responsible for any delays caused by the local country postal service or customs checks. Any customs charges incurred are the sole responsibility of the customer.
Shipping within the UK
Orders will be dispatched using Royal Mail’s Special Delivery service. All UK orders incur a flat charge of £10. These are tracked and signed for. The tracking number will be supplied via email when your order has been dispatched.
If you’d like to collect the item directly from my London studio, please get in touch on 07706660449 or email me info@emmakn.com, to arrange collection and your delivery charge shall be refunded.
Shipping to the EU
The delivery time takes 4-6 working days and we charge a flat rate of £15 for delivery to all countries within Europe. A tracking number will be supplied via email when your order has been dispatched.
Shipping to the rest of the world
The charge would be between £20-£30 depending on the destination outside of the UK and Europe which also have a tracking number and a signature is required when received. The total order price advertised on the website at checkout does not include import taxes. Any customs charges are the sole responsibility of the customer. A tracking number is also supplied by email. Once the item arrives in the country, the responsibility of its arrival at the address sits on the postal service of that country and not Emma Nacht’s.
CUSTOMISATION, BESPOKE COMMISSIONS
Personalising an existing piece
Each piece in the collection can be personalised by changing the metal, the finish or if stones are included then they can be changed as well. I would be happy to guide you and talk to you about the possible options. You can either email me with the required information, such as the name of the piece you wish to modify along with a note with the changes you would like the design to have. Or you can give me a call and we can either talk about it over the phone or organise a meeting.
Original one-of-a-kind and bespoke commissions
If you are looking for a totally unique, one of a kind piece the same process as described on the personalised item (previous bullet point) is applicable. Keeping in mind that only once all of the information for the piece has been expressed and understood, would I be able to give you an accurate quote. If there is a budget to keep in mind then that information should be made known as soon as possible.
Time frames for customised or bespoke pieces of jewellery
Customised items can take up to 4-6 weeks, depending on the complexity of the item, but I aim to finish the projects as quickly as humanly possible.
Payment Terms
For bespoke or customised orders, there shall be a 50% deposit required as confirmation of your order before the production can begin. At this point the order cannot be cancelled and you are committed to purchase. The remainder of the payment shall be then paid in full before the collection or dispatch of the order. Payments can be made by card or bank transfers.
Return policy
I can offer a refund on a purchased item made through this website if it is returned unworn, in perfect condition, and in its original packaging within 14 working days of your receipt of the order. Commissioned, customised or pieces on sale are exempt from the refund. You can also cancel your order within the first 24hrs from making the order.
Returning an online purchase
To return an online purchase, please contact info@emmakn.com for further details. Please include your order number in the email.
I am unable to accept responsibility for the non-arrival of returned goods and therefore recommend that UK items be sent by insured special delivery. Please note that the cost of shipping is not refundable. Your refund will be issued by the same method by which you paid within 28 days of receipt of the return.
Engraving
There is the option of engraving the item in question, which I am happy to offer this service. Depending on the amount of characters the range could be from around £20 to £80, or more depending on what you want. The final price for the quote will be quoted to you after a day or two.
Rings and Bangles
When placing a ring order, please make sure to provide an accurate size if the item isn’t in stock. You can either go to your local jewellery shop and ask them to measure the finger where you shall be wearing the ring or take a ring in for them to measure as well (this ring must fit properly over the finger you intend to wear the new one). If you are in London, you can always arrange a pop-by to have your finger measured in the studio. I can offer a first re-sizing for free, if any more are needed in the future then there would be a charge of £20 plus any postage.
Necklaces
All of the necklaces have been made to a standered size depending on the design of the pendant. If you would like to have the length changed please get in touch & I shall quote you accordingly.
Reconditioning
Most textures on the pieces are superficial and will wear off with time. The matte finishes will smooth out and gold plated or oxidised items will wear off depending how often it is worn. I offer a replating, re-oxidising service to bring the piece back to its original standard. There will be a surecharge of £30 approximately depending on the surface/size of the item. For this to happen, please get in touch with me directly.
Price change
Prices of the items on the website are subject to change and can be done so at any time by EmmaK Nacht. It is your responsibility to check so no surprises are had at a later time.
Privacy Policy
The information we collect and how we use it
Your information is registered through the website sales, such as your name, email address and postal address which will be kept to send you information about the company if you so wish to receive it. None shall be disclosed to third parties.
Cookies
Like so many other websites, this site uses cookies to distinguish you from other users, to keep track of how often you visit the site, the contents of your shopping cart and any previous purchases. Most browsers are automatically set to accept cookies but you can alter the settings if you wish to prevent that. This does not prevent you from purchasing items on the site.
Your consent
By visiting this website you are accepting and consenting to the practice described previously in this privacy policy and the terms and conditions.
Links to other websites
The website contains links to other websites of interest such as Instagram, Linkden, etc. Please be aware that once you leave Emma's website she has no control over the others, Emma Nacht is not responsible for the privacy practices or the content of those websites. You must always refer to their privacy policies of each site personally.
